Frequently asked questions.
Who is the film for?
Everybody! The film could celebrate a milestone birthday, honour Mum and Dad's special wedding anniversary, create a lasting memory for friends as they embark on a new journey, recognise a colleague’s distinguished career as they retire or to remember a loved one who is no longer with us. These films are truly unique as they showcase personal belongings and photographs that are especially meaningful to those featured and their loved ones.
How many photographs and belongings do you need?
If you watch our previous work on the Collections page you will get a sense of how many items can be displayed. If you have more items than we can accommodate, we can talk through with you about what you wish to prioritise if we’re struggling for space. We always try to include as many items as we can in the set and on the piece of furniture we’re using but we may not be able to include every item you give us due to the size or space available and we don’t tend to use duplicates for obvious reasons.
Should I leave my photographs in their frames or albums or remove them?
It is best to leave them in the frames and albums and if we need to, we’ll remove them and refit them afterwards. In some cases this may not be possible but we’ll let you know what the options are.
How is the film delivered?
The film will be provided on our branded USB drive in a personalised presentation box, a thoughtful and elegant finishing detail making it a truly unique film. We will also provide the final video in a digital format for download from the web via a link. We can supply up to Ultra HD (3840x2160).
How long does it take?
Our usual turnaround is 10 working days after we have received cleared payment, however, in some instances this maybe shorter or longer, though we will keep you informed of any changes.
Are my belongings insured?
We are insured up to £10,000 should anything untoward happen whilst your belongings are in our care. If we collect and re-deliver your items ourselves your items will be insured when we take them until the time we hand them back to you.
Are my belongings insured if I use my own courier?
You will need to arrange your own insurance to cover your belongings whilst in the care of a courier. When we receive your items at our studio they will be covered by our insurance up to £10,000 until we hand them back to your courier.
What areas do you cover?
We can work for anybody in the world, however, you’d need to accept responsibility for delivering and collecting your belongings yourself if you are not within the areas we cover for collection ourselves as shown in the map below.
Can I have popular music by artists and bands?
Generally no. We have to obtain a licence from the copyright holder in order to use music on the films we produce. We use music from a premium library source which comes with its own licensing agreement. Full details on how we licence our work including music is in our terms and conditions.
Do I need to pack up my belongings?
Yes, whether we handle transport or your own courier handles the transport you should pack your items carefully and appropriately. If you are to deliver and collect from the studio you should also consider how your items are packed so they can be stored safely before and after the shoot.
How long will you keep my belongings for after the shoot?
If we have collected your items we will look to re-deliver them within 20 working days after the shoot, usually much earlier. If you are arranging your own courier you must not do this until obtaining consent from us that we have finished with the items and we ask that you consult with us when you expect the courier collection to be made and their details for security purposes.
Who owns the copyright?
Jason Butcher always retains the copyright in any work supplied and gives you a licence for personal use only. This means you can pass on the digital file to your family and friends for free but you must not allow it to be used or displayed by any other third party without obtaining a licence to use from Jason Butcher. In some instances granting a licence to a third party will attract an additional fee, plus we have to consider the licence we purchase from the company supplying the music. Full details about this are in our terms and conditions.
What music do you use?
We choose appropriate licensed library music to accompany your film. You can choose from our selection if you wish, however, we may need to re-arrange the music in some instances in order to fit with the vision.
Can I order additional USB drives?
Yes, these can be ordered for supply with the initial drive or afterwards.
Can you supply a DVD?
Yes, though remember DVD’s are standard definition only (720x576 max) so will be much lower quality than our usual supply. Images and text won’t appear as clear as a higher resolution file.
How do we pay?
We require payment in full for all packages prior to the start of the project. You can pay via bank transfer or credit/debit card.
Part of our service includes free collection of your belongings within the postcode areas marked in green on the map.
Alternatively, you can drop off your items to our studio, where they will be securely stored until the day of the shoot and then collect afterwards.
You can of course arrange for your own courier to deliver and collect your items on your behalf.